Refunds & Returns

At The Catch 24 LLC, your satisfaction matters to us. We stand behind the quality of our supplements and want every customer to feel confident in their purchase. If you are not completely satisfied, we’re here to help.

30-Day Satisfaction Guarantee

We offer a 30-day return window from the date of delivery. If you are unhappy with your order for any reason, you may request a return or exchange within this period.

Eligibility for Returns

To qualify for a return:

• Products must be unused, unopened, and in their original packaging.

• Proof of purchase (order number or receipt) is required.

• Opened or partially used supplement bottles are not eligible for return due to safety and quality control standards.

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Opened or used products

• Items marked as final sale

• Gift cards

• Promotional or complimentary items

Return Process

1. Contact our support team at support@thecatch24.com (or your preferred email).

2. Provide your order number and reason for return.

3. Our team will issue a Return Authorization (RA) and provide the return address.

4. Once the product is received and inspected, we will process your refund.

Unauthorized returns or packages sent without an RA may not be eligible for a refund.

Refunds

• Approved refunds will be issued to your original payment method.

• Please allow 5–7 business days for the refund to appear depending on your bank or payment provider.

• Shipping costs are non-refundable, except in cases of damaged, incorrect, or defective items.

Damaged or Incorrect Orders

If your item arrives damaged, defective, or incorrect:

• Contact us within 7 days of delivery.

• We will replace the item or issue a full refund at no additional cost.

Exchanges

If you wish to exchange an unopened product for a different item:

• Contact customer service for assistance.

• Exchange eligibility depends on product availability.

Return Shipping

• Customers are responsible for return shipping costs, unless the return is due to an error on our part (wrong item, damaged product, etc.).

• We recommend using a trackable shipping service for proof of delivery.